Help Center
Get In Touch
Feel free to get in touch with us for any inquiries or reservations. Our dedicated team is available 24/7 to assist you with any questions or special requests you may have. Ensure your experience with us is seamless and enjoyable.
Booking & Reservation
From plush bedding to state-of-the-art facilities, our accommodations cater to every need, ensuring a restful and memorable stay.
Book directly via eastpointhotel.net, call +255 692 900 001
+255 688 200 200 or use platforms like Booking.com, Agoda, or Trip.com. Online bookings often provide instant confirmation and discounts like Booking.com’s Genius offers.
Modifications depend on the rate type and platform. Flexible bookings can often be changed via the booking site or by contacting the hotel. Non-refundable bookings typically cannot be altered. Contact the hotel or platform for assistance.
Cancellation policies vary by room type, booking platform, and dates. Flexible rates often allow free cancellation 1–7 days before arrival. Non-refundable rates are non-cancelable. Late cancellations or no-shows may incur a fee (e.g., one night’s charge). Check your booking confirmation for details.
Yes, most bookings require a credit card for reservation and payment. Cash payments (Tanzanian Shillings or USD) are accepted at check-in, but a card may be needed to secure the booking.
Late arrivals are accommodated with the 24-hour front desk. Notify the hotel in advance to avoid issues. No-shows may incur a charge (e.g., one night’s rate); confirm the policy with your booking platform.
Book directly via eastpointhotel.net, call +255 692 900 001
+255 688 200 200 or use platforms like Booking.com, Agoda, or Trip.com. Online bookings often provide instant confirmation and discounts like Booking.com’s Genius offers.
Modifications depend on the rate type and platform. Flexible bookings can often be changed via the booking site or by contacting the hotel. Non-refundable bookings typically cannot be altered. Contact the hotel or platform for assistance.
Cancellation policies vary by room type, booking platform, and dates. Flexible rates often allow free cancellation 1–7 days before arrival. Non-refundable rates are non-cancelable. Late cancellations or no-shows may incur a fee (e.g., one night’s charge). Check your booking confirmation for details.
Yes, most bookings require a credit card for reservation and payment. Cash payments (Tanzanian Shillings or USD) are accepted at check-in, but a card may be needed to secure the booking.
Group rates or long-stay discounts may be available, especially for Kilimanjaro tour groups. Contact the hotel directly to inquire about special rates or promotions.
Book directly via eastpointhotel.net, call +255 692 900 001
+255 688 200 200 or use platforms like Booking.com, Agoda, or Trip.com. Online bookings often provide instant confirmation and discounts like Booking.com’s Genius offers.
Modifications depend on the rate type and platform. Flexible bookings can often be changed via the booking site or by contacting the hotel. Non-refundable bookings typically cannot be altered. Contact the hotel or platform for assistance.
Cancellation policies vary by room type, booking platform, and dates. Flexible rates often allow free cancellation 1–7 days before arrival. Non-refundable rates are non-cancelable. Late cancellations or no-shows may incur a fee (e.g., one night’s charge). Check your booking confirmation for details.
Yes, most bookings require a credit card for reservation and payment. Cash payments (Tanzanian Shillings or USD) are accepted at check-in, but a card may be needed to secure the booking.
Yes, you can book for another person. Provide the guest’s name and contact details during booking, and inform the hotel to ensure smooth check-in. Valid ID for the staying guest is required at check-in.
Check-in is available 24 hours from arrival with express options. Check-out is between 7:00 AM and 11:00 AM. Late check-out may be available for a fee, subject to availability.
Early check-in and late check-out depend on availability. Contact the 24-hour front desk in advance to arrange, noting potential additional charges.
A valid passport or national ID is required for all adult guests at check-in.
Yes, luggage storage is typically available before check-in or after check-out. Confirm with the front desk for availability and any restrictions.
Check-In / Check-Out
Booking your stay with us is simple and convenient.
Our platform allows you to easily select your preferred
Payments & Fees
We offer a seamless and secure payment process for your convenience. Our platform accepts a variety of payment methods.
Accepted methods include American Express, Visa, Mastercard, UnionPay credit card, and cash (Tanzanian Shillings or USD). Confirm at check-in for any specific requirements.
A deposit for incidentals may be required at check-in, depending on the booking. Prepayment is required for some rates, especially non-refundable ones.
Taxes (e.g., 18% VAT) are typically included in quoted rates. Additional fees may apply for services like airport transfers (~$50 roundtrip), laundry, or late check-out. Verify at booking or check-in.
For non-refundable rates, cards are charged at booking. Flexible rates may charge closer to arrival or at check-in. Confirm with your booking platform for specifics.
Yes, a complimentary cooked-to-order breakfast (6:00 AM–10:00 AM) featuring local and international flavors is included in all room rates.
About EastPoint Hotel
Welcome to EastPoint Hotel, a luxury hotel & resort offering an unrivaled experience of comfort, elegance and personal service.
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